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Shipping, Delivery & Tracking

General Shipping Rates & Policies
We can ship to virtually any address in the world. If you are an International Customer, please see our International Customer Section for complete Shipping and Delivery guidelines.

We do NOT charge Handling fee's or Sales Tax

We ship via UPS

• Orders are shipped via UPS ground within the continental USA (see shipping options below).
• A delivery area surcharge of $2 is applied to each ground package delivered to residences in certain outlying less populated zip codes within the US.
• Canadian orders may be shipped by UPS or US Postal Service.
• International deliveries will be shipped via UPS (except in orders where USPS is necessary).
• Orders to Hawaii, Alaska & Puerto Rico must be sent next day or 2nd-Day UPS
• If you have an APO, please give us a UPS address we can ship to.

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Domestic Shipping Rates

How are shipping costs calculated?
Shipping costs are based on the weight of item(s), method of shipping (ground, 3-day, 2-day or overnight), and shipping address.

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Shipping Options
 
What are your Shipping Options?
We offer UPS Ground, 3-day, 2-day and overnight shipping options (no Sat. delivery available) for all continental US orders.

How do I get a shipping quote?
You can call us at (603) 378-0090 or contact us for shipping quotes.
 
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International Shipping Rates

Please see our International Customer Section for all International Shipping Rates and Options.

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Delivery Estimates

When will I receive my order?
Our estimated delivery times are based on several factors, including your shipping address, how quickly we can obtain and assemble parts for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available (if any of your parts are on back order or are custom ordered).

We calculate delivery estimates by taking the estimated shipping date (about 24 business hours after your order is placed), and adding the time it takes a package to travel from our warehouse(s) to your shipping address, based on the shipping method you've chosen. Please note that orders with multiple items may be shipped from separate warehouses and may come in several different shipments over a few days.

If you order custom or back ordered parts, your estimated delivery time will vary.

Shipping methods estimated delivery dates on in stock items:
Ground (5-7 business days)
3-day (3 business days)
2-day( 2 business days)
Overnight (next day)
(please note we do not offer Saturday delivery's)

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Tracking Your Delivery

Where is my order?
Your order should arrive within 5-7 business days after you place your order unless you have been notified otherwise.
 
If you have not yet received your order at all and think that you should have by now, please contact our Customer Service Dept.

Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Can I get  a Tracking # for my order?
If you need a tracking # for your order, please wait at least 3-4 days before requesting one. We ship orders from warehouses across the USA and our main computer center does not receive tracking #'s immediately. If you need to request a tracking #, please contact our Customer Service Dept..

How do I use my UPS Tracking #?
UPS Tracking
Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877

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Missing Items?

Why am I missing items in my order?
If you're missing part of your order, please check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently, we may ship items in stock at different warehouses, so we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Please allow 5-7 business days for all packages to be received from multiple warehouses.