1. How do I order a part
from you?
You can order from Flatlander Racing online through our secure online order form, or you can call us
at: (603) 378-0090, or email us at tech@flatlanderracing.com
2. How can I pay for my
order?
You can pay for your order by credit card using Master Card, Visa or
Discover. If you phone
or mail your order and use a money order, bank check or certified check
for payment, your order will be shipped within 24 hours upon receipt of
your payment. Please do not send cash. If you send a personal check to
us, we will hold your order for 10 days until it has cleared the bank.
Your item will then be shipped. Flatlander Racing cannot guarantee the
availability of a product by the time funds clear or payment is
received. We will charge a $30.00 fee on all returned checks.
3. How long
does an order take to ship? Do you ship Overseas?
All items are shipped via UPS ground unless you specify to us otherwise
(overnight, or 2nd day), and take around 5 to 7 business days to get to
you. Orders can be
tracked using the tracking number at the UPS web
site. YES,
we ship overseas. All Orders
to Hawaii, Alaska & Puerto Rico must be sent next day or 2nd-Day
UPS. All International shipments will be made via US Postal
Service Air. Insurance will be included with ALL orders - no
exceptions. A processing charge of $25 will be added to
OVERSEAS ORDERS. Shipping to Canada will have a processing
fee of $10.00 added. If you have any questions in regard to these
policies, please call us at (603) 378-0090, and we will be happy to
assist you.
4. How can I
track my order?
You can track your order using the tracking number (call us if you are
not sure what that number is for your order), at the UPS web
site.
5. What if I
can't find what I'm looking for?
If
there is something you want and you can't find it, please give us a call at
(603) 378-0090 and ask for Sales or fill out our "Can't
Find A Part" Form.
6. What if I'm not sure exactly
what I need, or what the best part would be?
We have a very experienced, knowledgeable and helpful technical
staff who are very happy to talk with you about any questions you may
have, so don't hesitate to give the tech department a call.
Remember, we're here until 8pm eastern standard time.
7. What if I have a Technical
question?
Same answer as # 6. We have a very experienced, knowledgeable and
helpful technical staff who are very happy to talk with you about any
questions you may have, so don't hesitate to give the tech department a
call. Remember, we're here until 8pm eastern standard time.
8. What is
your return policy?
Please see our Returns section on our
Policies page.
9. When are
you open?
Summer Hours (for all Dept's starting
June 1st): 9am to 4pm
EST
Customer Service Dept:
9am to 4pm, M-F, EST
Tech/Sales Dept:
9am to 5pm, M-F, EST
10. Where
are you located?
Our main office is located at 24 Elm Street, Plaistow, NH
03865, and our telephone number here for both Sales and Technical
Assistance is: (603) 378-0090.
Call us if you have any
other questions (603)378-0090,
and thanks for visiting us at www.importperformanceparts.net
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