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Send
Us Your Question/Comment Here
Hours of Operation
Office Hours:
9am to 4pm, Monday through Friday, EST.
Tech and Sales Dept:
8am to 8pm, Monday through Saturday, EST
Web Master/Internet Marketing: 9am to 5pm, MOnday through Friday, EST
Contact Us
Office/Administration:
(603) 378-0090
Tech and Sales Dept:
(603) 378-0090
Web Master/Internet Marketing: (603) 378-9399
Frequently Asked Questions
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1. How do I order a part
from you?
You can order from Flatlander Racing online through our secure online order form, or you can call us
at: (603) 378-0090, or email us at tech@flatlanderracing.com
2. How can I pay for my
order?
You can pay for your order by credit card using Master Card, Visa or
Discover. If you phone
or mail your order and use a money order, bank check or certified check
for payment, your order will be shipped within 24 hours upon receipt of
your payment. Please do not send cash. If you send a personal check to
us, we will hold your order for 10 days until it has cleared the bank.
Your item will then be shipped. Flatlander Racing cannot guarantee the
availability of a product by the time funds clear or payment is
received. We will charge a $30.00 fee on all returned checks.
3. How long
does an order take to ship?
All items are shipped via UPS ground unless you specify to us otherwise
(overnight, or 2nd day), and take around 5 to 7 business days to get to
you. Orders can be
tracked using the tracking number at the UPS web
site. All Orders
to Hawaii, Alaska & Puerto Rico must be sent next day or 2nd-Day
UPS. All International shipments will be made via US Postal
Service Air. Insurance will be included with ALL orders - no
exceptions. A processing charge of $25 will be added to
OVERSEAS ORDERS. Shipping to Canada will have a processing
fee of $10.00 added. If you have any questions in regard to these
policies, please call us at (603) 378-0090, and we will be happy to
assist you.
4. How can I
track my order?
You can track your order using the tracking number (call us if you are
not sure what that number is for your order), at the UPS web
site.
5. What if I
can't find what I'm looking for?
If
there is something you want and you can't find it, please give us a call at
(603) 378-0090 and ask for Sales or fill out our "Can't
Find A Part" Form.
6. What if I'm not sure exactly
what I need, or what the best part would be?
We have a very experienced, knowledgeable and helpful technical
staff who are very happy to talk with you about any questions you may
have, so don't hesitate to give the tech department a call.
Remember, we're here until 8pm eastern standard time.
7. What if I have a Technical
question?
Same answer as # 6. We have a very experienced, knowledgeable and
helpful technical staff who are very happy to talk with you about any
questions you may have, so don't hesitate to give the tech department a
call. Remember, we're here until 8pm eastern standard time.
8. What is
your return policy?
When making a return, please follow the Returns Policy stated below. (See all Policies here)
Return Policy
*** DO NOT RETURN ANY PACKAGES
WITHOUT CONTACTING US FIRST ***
- If an error was made by
Flatlander Racing, no restocking fee will be imposed. The
return/exchange must be shipped prepaid by the customer. Upon
receipt of the item, Flatlander will reimburse the customer for
shipping costs.
- If an error was made by you,
the customer, a 15% restocking fee will be imposed upon the cost of
the item in question.
- Items must be returned in the
original packaging or they will not be accepted.
- All returns must be sent
prepaid- no collect shipments will be accepted under any
circumstances. We suggest you use UPS or U.S. Mail and insure your
part for the full value to protect yourself against loss.
- We cannot accept returns on
custom or special ordered parts.
- Heavily damaged items not
caused during shipping transit, or exchanges beyond 30 days of
original order date will not be accepted.
- In the event an item is
damaged from shipping, a claim must be filed through UPS via
Flatlander Racing. Please call us first, then further instructions
will be given thereafter.
- DROP SHIPMENTS:
Some items which are drop-shipped directly from a manufacturer may
be returned directly to its origin. Again, the item must be in its
original packaging and you must call Flatlander Racing before you
send it back so that we can arrange for the return. A 15% restocking
fee will be accessed upon the item(s) being returned only.
9. When are
you open?
We are open Monday through Saturday, 8am to 8pm, Eastern Standard Time.
10. Where
are you located?
Our main office is located at 24 Elm Street, Plaistow, NH
03865, and our telephone number here for both Sales and Technical
Assistance is: (603) 378-0090.
Call us if you have any
other questions (603)378-0090,
and thanks for visiting us at importperformanceparts.net
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